Remote Technical Support
Expert Help in Minutes — From Anywhere in the World
Once you grant access permission to our technician, we can fix anything on your computer as if we were sitting right in front of it. Our remote support software lets us see your screen and control the mouse and keyboard — so we can safely fix most technical and network problems over the internet.
You can watch everything we do on your screen in real time throughout the entire repair session. At the end of the session, our software is automatically deleted from your computer and we can no longer access it.
100% Secure — Bank-Level Encryption
Our remote connection uses 256-bit encryption — the same standard used by banks worldwide. You see everything. You can disconnect instantly at any time. When the session ends, the software deletes itself automatically.
Fast, Convenient, Affordable & Completely Secure
⚡ Fast — Immediate Help Without Waiting
Get help immediately without waiting for a technician to travel to your location. In most cases we can connect and begin fixing your issue within minutes of your call.
🛋️ Convenient — Stay at Your Desk
No need to take your computer to a shop for several days. No need to wait for an appointment. We fix your computer while you are at home or at your desk — you do not even need to leave your chair.
💰 Affordable — Lower Cost Than On-Site Visits
Remote support costs less than on-site visits for the same high quality of service. Because we do not need to travel to your location, we offer more competitive pricing — and we pass those savings directly to you.
🔒 100% Secure — Same Encryption as Your Bank
256-bit encryption. You see everything. You can disconnect with a single click at any moment. When the session ends, the software is automatically and permanently deleted from your computer.
The Complete List of What We Fix Without Coming to You
- PC tune-up — faster startup, better overall performance
- Virus, trojan & spyware removal — complete detection and permanent elimination
- Antivirus & Internet Security installation and configuration
- Pop-up removal & adware/spyware elimination
- Email account troubleshooting — Outlook, Gmail, Thunderbird
- Software application repair — crashes, errors, incompatibilities
- Home and business network diagnostics and connectivity repair
- Password and Windows account recovery
- Printer, scanner & device configuration
- Mobile phone data backup setup and sync
- Windows updates, patches & scheduled maintenance
- New software installation, configuration, and testing
- Data backup process setup and verification
- Data transfer between computers — files, settings, applications
- Secure wireless network setup and encryption configuration
- Network security assessment and recommendations
- Error message diagnosis and resolution
- System crash and blue screen (BSOD) analysis and repair
- Internet connection troubleshooting and optimization
- Parental controls setup and content filtering
Cannot Connect? We Come to You.
If your computer will not start or cannot connect to the internet, remote support is not possible — and we will dispatch a technician to your location instead. We always find the right way to help.
A Remote Support Session in 3 Simple Steps
Call or Email Us
Reach us at (586) 460-0422 or support@e-itsystems.com. Describe your issue and we schedule an immediate or same-day remote support session. For urgent issues, we can often connect within minutes.
Click Our Secure Link
We send you a secure link. Click it and our technician instantly has an encrypted view of your screen. You watch everything we do in real time — full transparency throughout.
Problem Solved — Session Ends Automatically
We fix the issue, explain what was done, and the session closes. The remote software is automatically and permanently deleted from your computer.